- Mouse is not working/sticky keys.
Cause: Dirty mouse or spilled drinks.Solution:Replace the mouse. - Keyboard is not working/sticky keys.
Cause: Dirty mouse or spilled drinks.Solution:Replace the keyboard. - Monitor is not working.
Cause: Power button not pressed, loose power cable, loose video signal cable, wrong configuration display settings (resolution), bad monitor.Solution:Press the power button, check the cables, adjust display settings, replace the monitor. - No internet connection.
Cause: Cable disconnected, Modem turned off, Router turned off, bad cable, No signal from provider.Solution:Connect the cable, Turn on modem, Turn on Router, replace cable, contact ISP. - A specific website is not working.
Cause: Website is down, Website link has changed, Website links is wrong/typo.Solution:Contact webmaster, Check the website link, Check for typos in the link. - Files missing on computer.
Cause: User deleted data, User forgot to save data, Program removed, System Crash, OS reinstall, Bad/broken Storage.Solution:Check Recycle Bin, Check backup storage (if any), Restore folder/files function, Windows Restore point. (latter causes may have no solution I.E. bad/broken storage, OS wipe/install or not saving files). - Cannot receive or send emails.
Cause: Inbox limit size reached, windows password change, data corruption.Solution:Delete old emails, delete old calendar items with large attachments, update password for email client, clear cache for internet email clients. - The printer is not working.
Cause: Printer not installed, wrong printer, no paper or ink, bad driver or configuration.Solution:Install Printer, Change Default Printer, Add paper/ink, use correct driver/configuration adjustment. - Headset/phones not working.
Cause: Sound Configuration not set properly, input/output cable connection. bad headset.Solution:Configure Playback and Recording device, check input/output connection, replace headset. - Blue Screen of Death (BSOD).
Cause: Bad hardware or drivers, Overclocking CPU.Solution:Check hardware (I.E. RAM, CPU, HD, GPU), Check CPU clocks, Update Drivers. - Computer is slow.
Cause: background processes (updates or virus), Low RAM, low HD space, bad HD.Solution:wait for updates to finish, remove virus, add more RAM, make space on HD, replace HD. - Computer restarts for no reason (with message “restarting”). “no reason” is what user would say.
Cause: Windows Updates, Software update.Solution:Finish updates (force update), Software update should not restart more than once… - Computer shutdown for no reason (no message/error). Goes silent/no beeps.
Cause: Bad PSU, Bad GPU, Bad CPU settings.Solution:Test PSU/replace, test GPU by removing it, Check CPU/heatsink replace. - Computer is not working (as reported by user). PC Support situation.
Cause: Many things can cause this… more information is needed.Solution:Refer to previous solutions to troubleshoot. - Computer making loud fan noise.
Cause: Dust/Overheating, Fan Vibration.Solution:Remove dust, Replace CPU thermal paste, Check for loose fans/vibration inside the PC. - Wifi is slow.
Cause: Distance from Wifi, Overcrowded use, Bandwidth limit, Signal interference with other devices.Solution:Move closer to source of Wifi, too many people using wifi, change bandwidth limit, change wifi signal channel. - Internet is slow.
Cause: too many downloads, too many users, ISP data throttling, Virus.Solution:limit downloads, limit users sharing connection, reset modem (can help with throttling), check for viruses. - Can’t login to PC.
Cause: Password was changed, Account Locked.Solution:reset Password, unlock account. - Can’t login after password change.
Cause: Not using the new password, typo, locked account.Solution:Reset password, carefully type password after account is unlocked. - Nothing is working. PC Support problem.
Cause: Unknown (need more information).Solution:Contact professional PC Support for assistance.-Whatsapp-7009190893
