- Mouse is not working/sticky keys.
Cause: Dirty mouse or spilled drinks.
Solution:Replace the mouse.
- Keyboard is not working/sticky keys.
Cause: Dirty mouse or spilled drinks.
Solution:Replace the keyboard.
- Monitor is not working.
Cause: Power button not pressed, loose power cable, loose video signal cable, wrong configuration display settings (resolution), bad monitor.
Solution:Press the power button, check the cables, adjust display settings, replace the monitor.
- No internet connection.
Cause: Cable disconnected, Modem turned off, Router turned off, bad cable, No signal from provider.
Solution:Connect the cable, Turn on modem, Turn on Router, replace cable, contact ISP.
- A specific website is not working.
Cause: Website is down, Website link has changed, Website links is wrong/typo.
Solution:Contact webmaster, Check the website link, Check for typos in the link.
- Files missing on computer.
Cause: User deleted data, User forgot to save data, Program removed, System Crash, OS reinstall, Bad/broken Storage.
Solution:Check Recycle Bin, Check backup storage (if any), Restore folder/files function, Windows Restore point. (latter causes may have no solution I.E. bad/broken storage, OS wipe/install or not saving files).
- Cannot receive or send emails.
Cause: Inbox limit size reached, windows password change, data corruption.
Solution:Delete old emails, delete old calendar items with large attachments, update password for email client, clear cache for internet email clients.
- The printer is not working.
Cause: Printer not installed, wrong printer, no paper or ink, bad driver or configuration.
Solution:Install Printer, Change Default Printer, Add paper/ink, use correct driver/configuration adjustment.
- Headset/phones not working.
Cause: Sound Configuration not set properly, input/output cable connection. bad headset.
Solution:Configure Playback and Recording device, check input/output connection, replace headset.
- Blue Screen of Death (BSOD).
Cause: Bad hardware or drivers, Overclocking CPU.
Solution:Check hardware (I.E. RAM, CPU, HD, GPU), Check CPU clocks, Update Drivers.
- Computer is slow.
Cause: background processes (updates or virus), Low RAM, low HD space, bad HD.
Solution:wait for updates to finish, remove virus, add more RAM, make space on HD, replace HD.
- Computer restarts for no reason (with message “restarting”). “no reason” is what user would say.
Cause: Windows Updates, Software update.
Solution:Finish updates (force update), Software update should not restart more than once…
- Computer shutdown for no reason (no message/error). Goes silent/no beeps.
Cause: Bad PSU, Bad GPU, Bad CPU settings.
Solution:Test PSU/replace, test GPU by removing it, Check CPU/heatsink replace.
- Computer is not working (as reported by user). PC Support situation.
Cause: Many things can cause this… more information is needed.
Solution:Refer to previous solutions to troubleshoot.
- Computer making loud fan noise.
Cause: Dust/Overheating, Fan Vibration.
Solution:Remove dust, Replace CPU thermal paste, Check for loose fans/vibration inside the PC.
- Wifi is slow.
Cause: Distance from Wifi, Overcrowded use, Bandwidth limit, Signal interference with other devices.
Solution:Move closer to source of Wifi, too many people using wifi, change bandwidth limit, change wifi signal channel.
- Internet is slow.
Cause: too many downloads, too many users, ISP data throttling, Virus.
Solution:limit downloads, limit users sharing connection, reset modem (can help with throttling), check for viruses.
- Can’t login to PC.
Cause: Password was changed, Account Locked.
Solution:reset Password, unlock account.
- Can’t login after password change.
Cause: Not using the new password, typo, locked account.
Solution:Reset password, carefully type password after account is unlocked.
- Nothing is working. PC Support problem.
Cause: Unknown (need more information).
Solution:Contact professional PC Support for assistance.-Whatsapp-7009190893